Can
you explain how your program
works?
Most upscale department
stores rotate their inventory
every 60 days to maintain
a "fresh" appearance
and selection of clothing.
After 60 days, the department
stores liquidate items that
have been on their sales
floors/ warehouses to wholesalers
like us. In most cases,
it is simply a matter of
having a few leftover sizes
of certain items at the
end of that time period.
For example, the department
store orders 100 Red Sweaters
in sizes S-XL. At the end
of 60 days, they have sold
all but 1 Small, 1 Medium,
and 2 Larges. This merchandise
is designated as overstock
/ shelf pull apparel and
can then be purchased by
us.
We purchase by the truckload
and receive thousands of
items at a time of Men's,
Women's and Children's Apparel.
Although we may receive
duplicates of some items,
for the most part almost
all items are unique! We
inspect all items, sort
them into appropriate categories,
and then build smaller lots
for our customers that consist
of an assortment of items
(shirts, jeans, slacks,
skirts, sweaters, etc.)
in a variety of brands.
What
is the difference in buying
closeouts versus buying
in traditional ways, like
working directly with the
manufacturers/ vendors?
When you buy through traditional
methods, you get to see
the merchandise first and
specify the brands, styles,
colors and sizes you would
like to receive. You also
pay full wholesale cost
on these items. When you
buy closeouts, you are generally
purchasing "blind"
lots, or clothing that you
have not seen or picked
out before purchase. You
receive an assortment of
styles, colors and sizes
in a variety of brands.
In exchange for purchasing
this way, you are rewarded
with deep discounts…you
have the opportunity to
purchase the same fashionable,
name brand goods that the
department stores carry
for 50-75% off the original
wholesale cost that the
department stores paid for
them!
Many of our customers purchase
both ways… Buying
through traditional methods
allows some control over
the merchandise offered
in their stores, and buying
closeouts offers them the
opportunity to increase
the variety of their selections,
reduce costs, increase profits,
and carry upscale designer
merchandise that they may
not otherwise have been
able to offer.
Do
you have a catalog or pictures
of your merchandise that
I could see so that I can
pick out what I'd like to
order?
Due to the diversity in
inventory and volume of
clothing that we work with,
we cannot offer pictures
of the exact merchandise
that you would be receiving.
We can tell you that your
lot will be an assortment
of items and brands and,
unless otherwise specified,
will contain very few duplicates.
What
is the difference between
buying First Quality and
Returns or Salvage?
First Quality goods are
those that were available
for sale at the department
stores and were pulled from
the shelves for aging purposes
(i.e., after a period of
60 days or so, were still
unsold.) Salvage goods are
those that were removed
from the sales floor due
to a known defect, major
or minor. Returns are items
that were returned to the
store for usually one of
two reasons: Customer Preference
(didn't fit, customer changed
mind, color didn't match,
etc.) or Defect (customer
found a problem with the
merchandise after they took
it home.) Salvage/ Returned
apparel items can be purchased
more inexpensively than
First Quality due to the
very high likelihood of
damaged/distressed goods
within these categories.
Can
I specify which brands (like
all Ralph Lauren) or what
types of items (for example,
all jeans) I would like
to receive?
Our standard offerings include
a variety of items and brands
and we are not able to accept
specific requests on them.
From time to time, however,
we are able to offer Specials
that may be grouped by item
type or brand. These are
based on current inventory
and will always be posted
on our Current Specials
section of our website.
This section of our website
is updated frequently so
please check back often
for new listings!
Does
your company sell items
by the pallet?
Many companies offer pricing
"by the pallet,"
but cannot usually give
you a specific item count
that will be included. They
often include accessories
as well, and many even mix
store returns and salvage
goods in with their pallets.
We can ship by the pallet
to save you money in freight
costs, but we quote by the
piece. You always know exactly
how many items you will
receive and can determine
your true cost per unit.
Our price quotes are always
for First Quality goods
and never include accessories.
(We do carry accessories
and they can be purchased
separately.)
Where
does your merchandise come
from?
We purchase First Quality
merchandise from some of
the most well-known upscale
department stores and catalog
retailers in the world.
Our contracts do not permit
us to use the names of these
sources on our website or
in our print advertising,
but more details can be
provided upon request.
What
types of items can I expect
to see in a typical lot?
A typical lot will consist
of all types of items that
are appropriate for a given
season. For example, summer
lots may contain an assortment
of tops, shorts, linen pants,
skirts, sundresses, lightweight
slacks, swimwear, etc. Winter
lots may include sweaters,
jeans, pants, blouses, skirts,
blazers, etc. You will always
be given multiple item types
and will NEVER receive all
of one item type unless
you have purchased a Special
that advertised that group
of items. You will also
receive a mixed variety
of brands and a very limited
number of duplicates within
one lot. Most lots will
include items that are unique
from one another, and usually
no more than a handful of
like items (if any).
What
forms of payment do you
accept?
We accept wire transfers,
money orders, Visa, MasterCard,
Discover, and cash/credit
card payments made through
PayPal.
I
would like to set up an
account with your company.
What kinds of terms do you
offer?
All payments are due within
72 hours of order placement.
To keep your costs low,
we do not offer credit,
financing, or delayed payments.
I
have been doing a lot of
research and found a number
of companies offering similar
types of merchandise with
various price points. Why
are the prices so different
from one company to the
next?
There are a number of factors
that may explain pricing
differences among companies.
Here are a few:
- First Quality vs. Salvage
and Returns: This is probably
the major price differentiator
among companies. As salvage
and returns are more inexpensive
to purchase due to higher
potential damages, many
companies mix them in
with First Quality goods
to lower their prices.
Our lots contain First
Quality goods only.
- Damages: Primarily due
to mixing salvage and
returned goods with First
Quality items, the damaged
percentage of items may
be higher in lower-cost
lots. Many wholesalers
quote 10-25% damage (and
we have heard of customers
who received as high as
60% damaged!). We inspect
all items upon receipt
and prior to shipping
and remove any flawed
items that we may find.
We always strive to provide
you with a damage-free
shipment, but quote 3-5%
damage to allow for error.
- Mixed Merchandise: Some
wholesalers mix upscale
department store merchandise
with discount store merchandise.
Our lots contain upscale
department store apparel
only.
- Accessories: This is
another important consideration…
be sure to always ask
what percentage of accessories
will be included in your
lot. Many companies include
at least 10% accessories.
Our lots are always strictly
apparel only. Accessories
are sold separately.
Will
I receive damaged items
in my shipment - Our Guarantee?
We receive First Quality
goods only, which means
that the amount of damaged
items we receive is minimal.
We do inspect items upon
receipt and again prior
to shipping and remove any
flawed items that we may
find. Our goal is to provide
you with a damage-free shipment,
but we quote 3-5% damage
just to be on the safe side.
Our 3-5% Damage Guarantee
applies to our First Quality
merchandise only. We do
not offer Customer Returns
through our website, but
we may order them by
special request from our
Customers. Please note that
the 3-5% damage guarantee
does not apply to these
orders, as Returns are sold
as-is with the same All
Sales Final, no refunds,
exchanges or returns policy.
What
are the requirements to
purchase from your company?
We simply ask that you make
payment within the specified
time period (within
72 hours of order placement)
and that you be able to
provide a physical address
(no PO boxes please) for
us to ship the goods to.
If you are located in the
state of North Carolina,
we will require your Business
Tax ID number.
We do not require a Tax
ID number for orders placed
from outside the state of
North Carolina. No sales
tax is charged on wholesale
purchases from our company.
For Purchasers of Upscale
Dept. Store Merchandise:
We ship all merchandise
with tags but are required
by the department stores
to ask you to cut the price
tags prior to final sale
to prevent store returns.
Upscale department store
merchandise is available
for sale to customers from
all sales venues (retail
stores, flea markets, wholesalers,
distributors, and online
sellers).
For Purchasers of "World
Famous" Catalog Merchandise:
We are required by our "World
Famous" catalog partner
to require all customers
of this line of products
to sign an agreement stating
the following:
1)They will agree to the
advertising guidelines set
forth by World Famous company.
2) They will agree not to
resell the merchandise on
eBay or other auction sites.
We ship all merchandise
in World Famous polybags,
but customers must agree
to remove polybags prior
to displaying to customers.
World Famous merchandise
is available to retail customers
only and may not be sold
to customers wishing to
resell on eBay.
Will
my shipment include returns?
No, it will not. All of
our shipments include First
Quality goods only.
Can
I specify the seasonality
of the merchandise?
Yes, you may. Based on available
inventory, we offer Fall
/ Winter lots and Spring/
Summer lots.
Domestic
Shipping:
We ship within 24 hours
of receiving payment. All
non-palletized shipments
will be sent via UPS. Palletized
shipments may be sent through
either Roadway or customer's
choice of common carrier.
Shipping costs vary by location
of the buyer. This is automatically
calculated within our wholesale
catalog application,
or you can
contact us for a custom
quote.
International
Shipping:
We ship to US addresses
only. International customers
must arrange their own shipping
through a freight forwarder
who can either provide a
US address for us to ship
to or arrange for pickup
from our warehouse. We can
provide weights and dimensions
of your shipment in addition
to a commercial invoice.
Our invoice will list the
quantity, type, and value
of the goods included (Ex:
100 Pc Women's Apparel @
$6.95 ea). We are not able
to provide a full manifest
with these shipments.
Do
the clothes still have the
store tags attached?
Most clothes do still have
store and / or manufacturers'
tags attached. Price tags
may reflect store markdowns
taken.
Do
you offer samples or I can
I purchase a small lot to
try you out?
The minimum order quantity
for all assorted apparel
lots is 100 pieces, which
is an excellent sampler
size to get an idea of the
type / quality of goods
in our lots. We also offer
smaller lots from time to
time in our Current Specials
section of our website.
What
percentage of your lots
are accessories?
0%! Our lots are always
strictly apparel and never
include accessories. We
do offer accessories for
sale separately, however…
just check the Current Specials
section of our website for
availability.
What
are your company's competitive
advantages?
- Professionalism: Our
company brings a new level
of professionalism to
this industry. Our sales
associates are here to
help you learn more about
buying in this industry
and will be happy to help
answer any questions that
you have about our company
or our products. We will
respond quickly to all
phone calls and e-mails
and you will always receive
friendly, courteous service.
We want to earn your repeat
business and will work
to ensure that you are
satisfied with every order.
- First Quality Only:
All merchandise is First
Quality merchandise only.
We never mix in salvage
or returns.
- Upscale Department
Store Merchandise Only:
All of our apparel is
from upscale department
stores. We do not buy
from discount department
stores and mix inferior
products in with your
lots.
- Inspection Process:
We inspect all items upon
receipt and again before
shipment. We remove any
flawed items that we find,
regardless of how minor
the flaw is. Our goal
is to provide you with
a damage-free shipment,
but we do always quote
3-5% to allow for any
error.
- Merchandise Variety:
Our associates carefully
select items for each
lot, taking our global
inventory into consideration.
You will always receive
a mix of types of items
and brands. Duplicates
will always be limited
in assorted lots.
- No Accessories: Our
clothing lots do not include
any accessories! Price
per item is for apparel
only. We do carry accessories
but offer them for sale
separately. Please see
our Current Specials section
of our website for availability.
What
is your return policy?
As is standard in the closeouts
industry, our policy is
that all sales are final
and we cannot accept returns
or offer refunds on any
merchandise. We want you
to be pleased with your
purchase and will make every
effort to provide you with
as much information as possible
before you buy. We encourage
you to ask any questions
so we can help you determine
if our merchandise fits
your needs.
How
do I place an order?
Browse our wholesale
apparel catalog and buy
directly online, give
us a call or send us an
e-mail. We will need the
following information to
provide you with a detailed
price quote and to process
your order:
Your Name
Your Company
Physical Shipping Address
- Please specify if it is
going to a business or residence
Phone Number
E-Mail address
Quantity and Type (Men's,
Women's, Children's) of
Items you are interested
in
Payment Method
We will respond promptly
to all phone and e-mail
requests. Orders will be
shipped within 24 hours
of receipt of payment. Payment
is due within 3 business
days.